HOW FAR IN ADVANCE DO I NEED TO PLACE MY ORDER?
We appreciate receiving your order with as much notice as possible, however you have until 2pm the day before your event to place or change your order. If your order is on a Sunday or a Monday you have until 12 noon on the Saturday before. There are some items that are available with little or no notice, please contact our office at 708-749-2333 for more information
WHEN DO YOU DELIVER?
We deliver throughout Chicago-land and suburbs 24 hours a day, 7 days a week.
WHAT IS THE MINIMUM SIZE ORDER I CAN HAVE DELIVERED?
We will deliver any order over $150.
WILL MY FOOD BE HOT WHEN IT IS DELIVERED?
We find the quality to be at its best when food is brought to the proper serving temperature on-site, and then served immediately. We have found that if food is heated completely and then sent out for delivery as many caterers do, the quality suffers and it’s like eating left-overs. We pride ourselves in the quality we serve and choose to take some extra steps to ensure your meal is at the highest level of quality.
HOW MUCH IS DELIVERY?
STANDARD Delivery and set up is $15.00, and PREMIUM HOT DELIVERY is available for $25.00.
CAN I PICK UP AT ANY BUONA RESTAURANT?
Yes, you can! Simply call our catering office at 708-749-2333 to place your order and your catering coordinator will set up your pick up at the restaurant of your choosing.
WHAT FORM OF PAYMENT DO YOU ACCEPT?
We accept all major credit cards, PayPal, cash, and checks. If you have any trouble placing your catering order on our website, you can always call us at (708)-749-2333 and we will help you through it. For our corporate customers talk to your catering coordinator about setting up a corporate account.
HOW MANY SANDWICHES CAN I GET FROM A POUND OF BUONA BEEF?
Each pound will make approximately Five (5) 4-inch sandwiches.
DOES THE BEEF COME WITH GRAVY?
Our beef always comes with our gravy.
HOW DOES THE BEEF COME PACKAGED?
The beef will be in vacuum sealed plastic bags with the gravy in separate, sealed containers.
Shopping & Shipping FAQs
Our shippable packages can be delivered to the contiguous U.S. states and the District of Columbia. All orders for any shippable packages are placed and fulfilled through Goldbely, a third-party vendor we work with to deliver our product to customers across the country. Please visit www.goldbely.com for any specific questions outside of the FAQ’s provided below.
How far in advance do I need to place my order?
While some items are very perishable, a majority of Goldbely products have long shelf lives either on the counter, in the fridge or in the freezer. Due to events completely out of our control like thunderstorms, blizzards, etc. that can affect delivery, we highly recommend having your items arrive at least 1-2 days prior to when you need them.
Do you ship with Fed Ex or UPS?
Goldbely will be responsible for delegating all orders placed to both companies, dependent on availability and timing.
How does my order come packaged?
The beef will be in vacuum sealed tub containing both beef and gravy. All items in the package are frozen and packed in dry ice, and will stay frozen for 48 hours without being placed into a freezer.
How long will it take to thaw my order?
We recommend placing your frozen order in the refrigerator the night before you plan to serve to ensure everything is completely thawed before heating. The hot giardiniera mix can be left at room temperature and does not require refrigeration.
How much is shipping?
Additional shipping costs are based on the state being shipped to and will be calculated in the cart upon checkout.
Where can I ship to?
Our shipping program is only for the contiguous United States. We unfortunately can’t ship to Alaska, Hawaii, Puerto Rico, Canada or Europe at this time.
Will you leave a package?
The shipping companies make the decision on leaving a package unsigned for. We apologize if it isn’t left and the receiver needs to pick-up or have it re-delivered.
What if I don’t know what date to have it delivered?
If you can’t get a specific date to have delivered from the receiver, we recommend talking to one of our reps and getting a gift card that covers the specific package and shipping costs. They can place the order when they are ready and have delivered at a convenient time.
Can I ship to a PO Box?
No, we can’t ship to a PO Box. We need an actual physical address to ship to.
How will I know when my order has shipped?
Once you place an order with us you’ll receive an email confirmation that will include a link to your order status page. This information will update as your order is prepared and eventually shipped. Additionally, you’ll receive email notifications from us providing updates, such as “Your order has shipped” and “Your order has been delivered.” The emails will include tracking information so you can follow your deliciousness on its journey from food shop to your door.
If you can’t find that email or the tracking information, you can view your order history by logging in to your account page here. From here you can click on any order to view the tracking information.
Depending on the shipping method and perishability of the item, it is normal for tracking information to not show movement until the evening prior to your estimated delivery date. If there appears to be an issue with your delivery, please email Goldbely directly at email@example.com for immediate support.
Holiday Shipping Schedules
Goldbely will be responsible for determining their work schedule around the holidays for delivery and shipping dates. Typically, we can’t have packages delivered on Saturdays, Sunday, Christmas Day and New Year’s Day.
If you need to add or change a gift message to an existing order simply send an email to firstname.lastname@example.org with your desired message, at least 2 business days before the order is set to ship.
Customers must give Goldbely and our partner shops a reasonable amount of time to act upon this request, for this reason 2 full business days is required and we cannot change if a request is made closer to the ship date than this.
Please contact Goldbely directly at email@example.com for any questions or concerns.