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6801 West Roosevelt Road, Berwyn IL

Help Desk/Technician

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SCHEDULE • Full Time / Part Time • Regular and predictable attendance is essential. BENEFITS • Flexible schedule • Health, Dental and Life Insurance • 401K, company match • Vacation


Description

ENTRY LEVEL HELP DESK / TECHNICIAN

Fast growing Chicago area-based food service company seeks entry level technician to assist in multiple facets of our growth. You will assist us with hardware and software support at both our stores and our headquarters. The position is primarily “Help Desk” driven but on site field presence will also be required as needed.

In addition to assisting us in continuing to develop and maintain a ticket based support system, you will also be tasked with keeping our POS up-to-date with user access and menu changes.

This position has substantial growth opportunities as we continue to grow and we seek quality ambitious individuals to help drive our growth. You will NEVER be bored working with us.

RESPONSIBILITIES

HELP DESK

• Performs remote diagnostics

• Identify and escalate situations requiring urgent attention.

• Record, track, and document the problem-solving process for each request.

MAINTENANCE

• Configures operating systems, company standard programs and application software.

• Perform hands-on and remote fixes, including installing and upgrading software, installing hardware, and configuring systems and applications.

• Perform preventative maintenance, including evaluating and cleaning workstations, laptops, printers and peripherals.

• Coordinate warranty repairs with approved vendors.

• Commitment to protect confidential company information through multiple policies/technology

• Setup new user domain accounts, e-mail accounts/mailboxes and group membership; image and configure new user workstations and laptops.

• Assuring proper backups of all key systems and maintaining virus protection on all machines.


Requirements

QUALIFICATIONS AND REQUIREMENTS

• Basic knowledge of internet connections, office equipment setup, networking technologies including cabling

• Intermediate knowledge of Windows 7, Windows 10, and MS Office

• Must be able to effectively communicate with others verbally and in writing.

• Ability to exercise independent judgment

• Ability to establish and maintain effective working relationships with others

• Ability to provide project coordination, guidance, and drive issue resolution

• Quick thinking and able to work in a fast-paced and dynamic environment

• Ability to respond to frequent demands of multiple tasks

• Must be professional, positive, and friendly

• A valid Illinois Driver’s License, have own transportation with proof of vehicle’s insurance is required.

• Position may require lifting 50-lbs, climbing stairs and ladders, and carrying equipment.

OPERATING SYSTEMS AND APPLICATIONS WE WILL BE WORKING WITH (EXPERIENCE A PLUS BUT NOT REQUIRED)

• Windows Server 2008 R2 and 2012

• Active Directory and group policy

• File sharing and user permissions

• Microsoft Exchange Server

• Kaspersky End Point Protection

• Experience supporting Point-of-Sale terminals and applications (e.g. Maitre’ D, MICROS).


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